We are based in Spencerville, Christchurch (approximately 25 minutes from central Christchurch).

We will send you the pick-up address and collection instructions by email once your order is ready.

Postal orders are sent at least 3 days before your event using overnight courier delivery.

Your order will be ready 1–3 days before your event, depending on previous bookings. Weekend hires are usually ready between Wednesday and Friday.

Cancellations made more than 7 days before your hire date receive a full refund. Cancellations within 7 days are non-refundable. Refunds are not provided for change of mind, event cancellations outside our control, or garments that do not fit. Customers are encouraged to request measurements before booking if they are unsure about sizing. Refunds will only be provided where the issue is due to our error, such as sending the wrong garment.

Our standard hire period is from your event day until the following business day. Extended hire periods are available for an additional fee.

Refunds are not available for dresses that do not fit. We are happy to arrange a swap subject to availability.

Unfortunately, we do not offer try-ons at this stage.

No. Please do not wash the dress after wearing it. Many garments require specialist cleaning. If you have spilled something, contact us and we will take care of it.

Please contact us via email or Instagram as soon as possible. Minor damage may incur a repair fee. If damaged beyond repair, you will be required to pay the full RRP.

Late returns incur a $30 per day late fee.